Our office
Swansea
Tramshed Tech
Palace
156 High St
Swansea
SA1 1NE-
Telephone
01639 895 677
At User Fusion, we understand that starting a web development project comes with a lot of questions. This FAQ page is designed to provide clear answers about our services, processes, pricing, and ongoing support. Whether you're a new client or an existing partner, you'll find helpful information below.
Curious about who we are and what we do? This section covers the fundamentals of User Fusion, including our expertise, industries we serve, and how we work with clients across different locations.
At User Fusion, our primary focus is website strategy, development and ongoing support. Our discovery process helps our clients to clarify their goals, and refine their strategy and allows us to build a website that will work for them. You can get a website made more quickly and cheaply somewhere else, but we want to be long-term partners with our clients and our growth is intertwined with our client's success.
We’ve been in business since 2006, you can read more about our story on our About Us page.
We’ve built all sorts of websites over the years, but our expertise lies in B2B websites with a lot of content or specialised features and functionality such as multilanguage or membership functionalities.
Yes! In fact most of our work comes from other parts of the UK, Canada and the US. We are open to working with any English-speaking clients so long as you can attend video calls between 9 am and 6.30 pm UK time.
A well-planned project leads to a successful website. Here, we explain our structured approach, from discovery to development, including timelines, revisions, and how we handle unexpected delays.
Every new project begins with a Discovery package. This is a series of calls where we interview key stakeholders in your organization interspersed with research by our team of web experts. This allows us to analyze your current website, get to know your industry and the competitive landscape and uncover the biggest digital pain points and opportunities. All of this information is then fed into the creation of a Website Project Blueprint- which is a concrete plan to build the right website for your organization.
The short answer is it depends on the size and complexity of the project. To give a rough idea from start to finish our smaller projects take between 2-3 months, and larger projects take 4-6 months. This includes our discovery, design, development, testing, content population and go-live phases allowing padding for feedback, meetings and other things that can delay a project.
We generally prefer to work on new websites, as taking on the work of others can put us in a difficult position depending on the build quality of the existing site. That being said if you have an existing ExpressionEngine or Craft CMS website our team are very well-versed in these technologies and is likely to be in a position to upgrade or maintain them.
A set number of included rounds of revisions and a clear scope of work are included in your contract, additional revisions or out-of-scope change requests are fine but will be charged hourly in addition to the agreed project cost.
Projects can take longer for numerous reasons, sometimes it is due to delays in communication with the client, additional design revisions or changes in scope. We always try to pad our timelines to accommodate for the unexpected, but some delays are beyond our control. Your account manager will keep you informed if the project is on track, and we always recommend clients opt for a ‘soft launch’ where the site goes live a few days or a week before any planned PR and advertising campaigns dependent on the site launch.
From custom designs to CMS selection, this section answers questions about how we build websites, ensure mobile-friendliness, integrate e-commerce, and optimize for SEO.
Yes we have a number of UI designers that we work with who can create a bespoke design to match your organisation's brand.
Yes! Everything we do is mobile-friendly and responsive.
We try to remain technology agnostic when building websites and choose the best tool for any given project, we can deliver sites built using Craft CMS, ExpressionEngine or WordPress.
Yes! While building B2C online stores isn't our primary focus, we have extensive experience in adding e-commerce and payment functionality to B2B websites, trade portals and membership websites.
Yes, we normally roll web hosting costs into our ongoing WebCare and Support packages, if you prefer to pay for hosting separately that is an option, but we do require you to use one of our preferred suppliers to ensure the quality of service and smooth integration into our support workflows.
Your website will be built with search engine optimization in mind, with the tools and fields needed for optimizing pages, and we pride ourselves on building well-made, super-fast websites, but we currently do not offer ongoing SEO services.
Website development is an investment. Learn about our pricing models, what influences costs, and what’s included in our packages.
Our discovery packages typically cost between £1,500 and £4,000 + VAT. and the websites we build are typically in the £6,000 to £35,000 + VAT price range. We deduct the discovery package costs from the final price of any website builds (as the first phases of the project are already completed during discovery)
A mixture of both, our discovery packages, website projects and WebCare packages are a fixed price for a pre-determined scope. But anything outside of that scope is chargeable based on an hourly rate (but don't panic we already try and give an accurate estimate upfront when it is possible to do so)
Yes please see our WebCare & Support page for more information, the packages costs are bespoke to each project, but typically fall in the £85 to £450 + VAT per month price range.
Yes, for projects under £6,000 + VAT our normal payment terms are 50% deposit, 50% prior to delivery. For development projects over £6,000 + VAT our current payment terms are 50% deposit, 20% on approval of the design mockups, 20% on completion development of the BETA version of the website and 10% prior to launch.
Your website’s journey doesn’t end at launch. Find out how we support you post-launch with training, maintenance, and troubleshooting.
Yes, every site comes with a 30-day post-launch warranty before our WebCare packages begin. This helps our clients with any teething problems and gives them peace of mind that any additional questions during that first month are covered in the initial project cost.
We provide a suite of CMS training videos covering all aspects of managing your website. We’ve found people prefer this to one off in-person training or written manuals as they can review the videos at their leisure and train new staff members up at no additional costs in the future.
Yes, ongoing maintenance and support are essential for all websites, we include these as part of our ongoing WebCare and Support packages.
If your website goes down for more than a few minutes we are alerted to the issue via our monitoring systems, we then liaise with the web hosting provider to find out what is going on and get your website back online. If you notice your website is down you can contact us by creating a support ticket to check on the status of the outage.
We can install Google Analytics or other tracking scripts to your website, and have associate consultants who can help with setting up goal tracking on your website.
This can be included in new builds or provided as a stand-alone service too, please contact us for more information.
Need help with branding or content? Here, we discuss what services we provide and how we can assist with design and content recommendations.
No, unfortunately, we do not have any content creators or copywriters on our team. We can point you in the direction of some though.
No, we do not offer digital marketing services.
Yes! We work with a number of design associates who can assist with logo design and the creation of brand guidelines, please contact us for more information.
Website security is critical. This section outlines how we safeguard your site, manage SSL certificates, and handle potential security threats.
All websites we build must be purchased with a WebCare package, this ensures we can keep up to date with software updates and essential security patching. In addition to this we enforce strong passwords, follow development and hosting best practices, and regularly scan websites for malware. If malware is detected we revert the website to a backup.
Yes! We add SSL certificates to all the websites we build, can advise on the best certificates for your needs.
If your website is hacked it will be detected by our malware detection system and we will revert your website from the most recent clean backup and install software patches to resolve the issue. This service is included as part of our WebCare packages.
Clear communication is key to a smooth project. Learn how we keep you informed, who your main point of contact will be, and how we manage project updates and scope changes.
All meetings will be held via video conference, with recordings taken when needed, any other project communication will take place via email, live chat or our support ticketing system.
You will receive updates on your project on either a weekly or bi-weekly basis depending on the phase of the project. Contact will be a lot more frequent during the discovery and design phases and toward the end of the project as we prepare to launch your new website!
Yes, you can request additional changes outside of the initial project scope at any point during the process, these will be classed as change requests and quoted separately in addition to the agreed project scope.
You will be assigned an account manager who will work with you from discovery to launch.
Want to see our past work? Here’s where you can find case studies, testimonials, and examples of websites we've built.
Yes, please view our case studies section for a curated list of client projects, additional examples will be provided after your initial consultation meeting.
Yes, please view our case studies section.
Yes, references and testimonials can be provided upon request after your initial consultation meeting.
Quite possibly, if we don't have direct experience in your industry there are many common solutions to problems shared across industries so we will undoubtedly have the expertise to help your business- and if we aren't confident we can help you, we won't take on your project!
Have specific technical concerns? This section addresses common topics like responsive design, backups, and third-party integrations.
Responsive design is a web development approach that ensures a website adapts seamlessly to different screen sizes and devices, providing an optimal user experience, which is crucial in today's multi-device world.
We use a remotely hosted 3rd party service to take daily backups of the files and database used to power your website.
Yes our developers are very experienced in integrating third-party APIs to connect websites to other key IT infrastructure.