Our office
Swansea
Tramshed Tech
Palace
156 High St
Swansea
SA1 1NE-
Telephone
01639 895 677
When TMA UK found themselves stuck in a failed redesign with another agency, they needed a partner who could step in, reassess their needs, and deliver a tailored solution. Through strategic discovery and custom development, we rebuilt confidence and provided a modern, scalable platform that streamlined memberships, event management, and payments. If your web project isn’t delivering the results you need, see how our expertise turned things around for TMA UK.
We were requested to step in and assist the TMA UK team while they were 70% through a redesign project with another agency that went off the rails, with the previous agency unable to deliver the correct set of technical features to solve TMA UK’s specific problems.
After realising that the redesign project was not heading in the right direction, TMA sought another agency that could custom-develop a solution that would cover their specific workflows and packages surrounding membership subscriptions and event discounts.
With the client's confidence damaged from the previous failed redesign, we took things back to the drawing board. By working with us throughout our extensive discovery process TMA stakeholders helped us to review the old website, business operations, and organisational workflows. We then pitched several different solutions on how they could structure and deliver packages and events to their members, so the stakeholders were confident that we were building the correct solution to their problems.
Our questions helped the TMA team to understand what they were looking for and helped us to outline exactly how much custom development work would be required to deliver the solution.
Once we had a technical solution that we were all confident would deliver the benefits needed and had buy-in from the TMA stakeholders we worked with Mel from Speckled Frog who helped to revamp key pages and templates for the new website.
The project involved all of the typical phases, wireframing, user journey mapping, UI design and template development, but upon the technical development there was a lot of custom development work needed to deliver a wide range of custom features including:
“User Fusion took on the development of our complex TMA UK website after others had struggled, and from the start, their communication and attention to detail were exceptional. Neil and Andrew kept us informed every step of the way, offering solutions and improvements that enhanced the sites functionality. Their expertise and proactive approach made the process smooth, and I would highly recommend them for any future projects.”
The new website loads significantly faster, has a massively improved mobile user experience, enhanced financial reporting features for the admin team, improved subscription payment system to smooth cashflow and most importantly, is built on a modern, non-legacy platform so we can keep on top of software updates and security patching so the site will keep running smoothly for years to come.